Frequently Asked Questions
Everything you need to know about our diamonds, jewelry, and how we work — all in one place.
About Us
We pair certified loose diamonds with expertly crafted settings. Browse diamonds and fine jewellery directly, or use the ring builder to combine a setting with the exact stone you want — every diamond ships with its lab certificate.
Yes. Every diamond we sell is graded by an independent laboratory such as IGI or GIA. The certificate number is shown on the product page and the printed report ships with your order.
Yes. Orders are insured door to door, every purchase has a 30-day return window with no restocking fee, and payments are processed by Stripe — we never see or store your card details.
Our team includes trained gemologists who review every stone before it ships. If you would like help choosing between diamonds, contact us and we will compare them for you free of charge.
Every ring includes one free resize within the first year. If the size is wrong, contact us and we will send you a prepaid label and turn the resize around as quickly as possible.
Orders and Shipping
Standard insured shipping is free on every order. Express delivery (2–3 business days) is available at checkout for a flat $40.
Yes. As soon as your order ships you receive an email with the courier and tracking number, and the same tracking link appears on your order page.
All orders ship in plain, unbranded outer packaging with no mention of jewellery. The jewellery box itself is inside, so the surprise is safe until the moment you open it.
Yes — shipping and billing addresses are collected separately at checkout, so you can send an order anywhere convenient, including your workplace.
Orders can be cancelled from your order page while they are still pending, paid, or in processing. Once an order has shipped, use the 30-day return window instead — contact us and we will arrange it.